Present a concise problem statement, define success metrics, and map deliverables to business impact. When asked for hourly rates, pivot to a range tied to outcomes and risk. This protects margins, reduces micromanagement, and positions you as a partner, not a vendor chasing timesheets.
Acknowledge concerns without conceding: clarify scope, surface hidden constraints, and restate goals. Offer three options—lower scope, longer timeline, or higher investment—to preserve quality. Reference testimonials and prior results as evidence. Composure invites trust, while structured choices keep momentum without training clients to expect spontaneous discounts.
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